Premises Systems customer testimonials

Premises Systems, Inc. focuses on maintaining long-term 'win-win' relationships with its clients. Following are a few examples of what PSI's customers have to say about their experiences.

"We have been impressed with the level of service provided by Premises Systems and the reliability of our ShoreTel system. It has been hassle-free and much easier to use than our old PBX, especially when conferencing and transferring calls. We are also impressed by the sturdy construction and clarity of the phones. I have not had any complaints from our staff. Everyone is very happy with the system."

Dennis Webb, Chief Business Development Officer,
W.F. Whelan Company

"Premises Systems has been very responsive to our needs over the years. We have also found them to be competitively priced. The ShoreTel system has been far more reliable than our previous phone system, and we especially like the fact that it is easily administered by our receptionist."

John Frohock, Chief Financial Officer, Grosse Pointe Yacht Club

"Our ShoreTel unified communications solution has responded transparently to MessageWay's business expansion, both within our headquarters facility as well as new field offices. Being able to communicate seamlessly has allowed us valuable flexibility with minimal administrative overhead."

Greg Faubert, President & CEO, MessageWay Solutions, Inc.

ShoreTel Named Best IP Telephony Provider for Sixth Year in a Row

SUNNYVALE, CA -- 11/03/09 -- ShoreTel, Inc. (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced that for the sixth year in a row ShoreTel has been named the Best IP Telephony Provider in the Nemertes PilotHouse Awards - Top Providers, IP Telephony 2009. This year, the awards rated 39 IP Telephony vendors and included 1,393 participants. Unique in the industry, Nemertes bases its results entirely on the experiences of IP-telephony decision-makers.

According to the Nemertes report, ShoreTel "has created a solid customer experience. ShoreTel has scored at the top in every ratings category since Nemertes began tracking IP-telephony vendor performance six years ago. This year is no different as ShoreTel won every ratings category. ShoreTel's key driver continues to be its value, with a 4.31 rating. Customers routinely praise their purchases of ShoreTel gear as providing an exceptional set of features and a highly resilient architecture at both lower upfront and ongoing costs than its competitors. Its distributed architecture provides for redundancy at an affordable price."

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TMCnet Interview with ShoreTel

TMCnet Interview with ShoreTel

Press Release: ShoreTel Surpasses Ten Thousand Enterprise Customers - over one million end user licenses

Premises Systems clients are well aware of the significant business enhancements and ongoing cost savings the "brilliantly simple" ShoreTel system delivers. They are part of a growing list of progressive companies and organizations who recognize the competitive advantages of leveraging unified communications.

ShoreTel Surpasses 10,000 Enterprise Customers

ShoreTel's Brilliantly Simple Communication Solutions Meet the Growing Demands of Today's Busy Enterprise

SUNNYVALE, CA--(Marketwire - July 27, 2009) - ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple IP phone systems with fully integrated Unified Communications (UC), today announced it has surpassed its ten-thousandth enterprise customer, demonstrating the company's continuing success in this market. ShoreTel's brilliantly simple UC solutions are attracting a growing number of customers worldwide, as enterprises increasingly look for flexible, easy-to-use and easy-to-manage communication tools that offer a strong competitive advantage.

The number of enterprises deploying ShoreTel UC systems continues to grow not only because of ShoreTel's excellent performance, but also because of its brilliant simplicity -- advanced features and capabilities that help organizations boost productivity and improve customer service, based on a highly available and easy-to-manage platform. The result is a highly flexible UC system with the lowest total cost of ownership in the industry.

As further proof of ShoreTel's rising popularity and growth, a recent report from Synergy Research Group found ShoreTel to be the number one in worldwide market share in UC desktop applications for small and midsize businesses, as well as making significant strides among enterprise customers.

Despite the economic climate, ShoreTel has consistently delivered high quality products with world-class customer satisfaction ratings. To date ShoreTel has deployed more than 60,000 switches, nearly 900,000 VoIP-enabled phones, and has sold more than one million licenses for end users. ShoreTel end users can be found across all market sectors, including government, education, health care, retail, financial services and entertainment, and in organizations of all sizes. [more]

The Grosse Pointe Yacht Club endorses Premises Systems

The Grosse Pointe Yacht Club (GPYC) is one of the premier yacht clubs in the United States. According to its website:

"The Grosse Pointe Yacht Club's roots reach back to 1914, when 25 local men formed a club to pursue their interests in ice boating and sailing on Lake St. Clair. Guy Lowell, a well-known Boston architect and yachtsman of the 20's, was responsible for the unique 18th century Italian Renaissance design of the clubhouse. It was dedicated on July 4, 1929."

In 2006, the GPYC was in need of replacing an aging TDM based phone system. GPYC management decided to do their own research and explore what technolgy offered the best long-term investment. Premises Systems is proud to report they selected ShoreTel. The GPYC remains a very satisfied PSI client. Following is the text of an endorcement letter from GPYC GM/COO, Michael Mooney:

"I strongly recommend Premises Systems, Inc. (PSI) to anyone planning to replace their phone system with new technology. Before the Grosse Pointe Yacht Club selected PSI, our old phone system was on its last legs. We were spending too much on support agreements, service calls, and analog phone lines. It was past time to invest in something new.

The GPYC did not hire a consultant or go through a traditional RFP process to make our decision. Instead we scheduled two-way interviews with prospective vendors and allowed them to design solutions based upon their discovery processes. In the end, we selected three vendors to quote a new system. Premises Systems was the only vendor to offer IP Telephony (VoIP). The other two stated we were not big enough for VoIP, or did not think VoIP was a good solution for us. One claimed it was not reliable and did not make sense for a single site. We chose to disagree then and disagree even more strongly today. PSI was not the lowest bidder, but they offered the most innovative solution and delivered the greatest value with ShoreTel.

Shore Tel’s design made the cut-over easier than an older phone system would have been, since it uses our computer wiring, not separate voice cables. This allowed us to leverage an earlier investment in fiber optics to install IP Phones in outlying buildings. The system enables us to page all employees through speakerphones in the event of an emergency. This feature was important to us from a safety standpoint.

The installation went as smoothly as advertised, and the system is so user friendly that our receptionist Trish does most of the ongoing programming. ShoreTel is so easy to understand that our employees actually use most of the features (transfers & conference calls for instance) without calling anyone for help. This is also a testament to the Premises Systems trainers.

The ShoreTel system has so many features we are still exploring new ways it can help us better serve our members. Our members are already getting more personal service since ShoreTel caller ID integrates into a system directory and Outlook contacts to "pop" the callers’ names along with their caller ID information, thus allowing a personal touch when picking up the phone. We can also set up hunt groups, custom greetings, and dedicated voicemail boxes for special events in a matter of minutes, by ourselves.

Our new ShoreTel system has been a solid investment for the Grosse Pointe Yacht Club. It is an investment that delivers on the promise of new technology. It is one of the best buying decisions we have ever made. Since the beginning, we have been impressed with Premises Systems professionalism, technical expertise, and commitment to us. They have gone above and beyond our expectations."

Sincerely,

Michael Mooney, CCM
General Manager/COO

Premises Systems maintains world class customer satisfaction ranking from ShoreTel

Walled Lake, MI - Premises Systems - the most experienced ShoreTel partner in Michigan and Ohio is proud to announce its commitment to customer service has been recognized by ShoreTel once again.

"ShoreTel is pleased to recognize your outstanding achievement in customer satisfaction for the reporting period from May 1, 2008 through April 30, 2009. Your average score of 96.6% reflects a world class level of professionalism and customer care in network assessment, system design, project management, end-user training and post-sale follow-up as reflected in the ShoreTel customer satisfaction surveys conducted by an objective third party during that period."

Throughout its history, Premises Systems has consistently exceeded 95% in customer satisfaction. This world-class focus is greatly appreciated by PSI's clients.

Michael Mooney, General Manager/COO of the Grosse Pointe Yacht Club summarized his impressions this way. "Our new ShoreTel system has been a solid investment for the Grosse Pointe Yacht Club. It is an investment that delivers on the promise of new technology. It is one of the best buying decisions we have ever made. Since the beginning, we have been impressed with Premises Systems professionalism, technical expertise, and commitment to us. They have gone above and beyond our expectations."

What is Unified Communications?

Just like VoIP and IP Telephony, the term Unified Communications means different things to different people. ShoreTel has put together a rather concise definition that also points to its significant competitive advantage.

"With increasingly busy shedules and workers located around the world, it's not always easy to reach the right people at the right time. We play phone tag, interrupt important meetings to take calls, and fly all over the world, all the while continuing to wrestle with and endless list of voicemails, e-mails, missed calls and more. To avoid delays in projects, incomplete decisions, and reduced employee performance resulting from this communications chaos, organizations need to simplify operations with solutions that connect people and information more quickly and efficiently. This is the role of unified communications (UC)."

To learn more about how unified communications can help drive greater business efficiency, reduce costs, and improve customer responsiveness please call 248.715.1087.